Refunds

We want buying in PetPop to feel safe, especially for families. If something is not right, email hello@playpetpop.com with the PayPal transaction ID from your receipt and we will sort it out.

We will always refund

• A purchase that did not arrive in the game and that we cannot fix.
• A payment taken twice, or for the wrong amount.
• A purchase a child made without a parent's permission, if you tell us within 14 days. (Under-18 accounts cannot pay by themselves, but mistakes happen.)

Changed your mind?

Ask within 14 days of buying and we will usually refund, as a goodwill gesture.

The PetPop Pass

• Cancel any time in your PayPal account. The Pass runs to the end of the period you already paid for and does not renew.
• If we refund a Pass payment, the Pass is cancelled and ends when that period ends.

Your pets stay

When we refund something, we never take a pet away from a child who has raised it. The items stay in the game. Accounts with refunds are noted so we can spot misuse.

Chargebacks

Please talk to us first: it is quicker. If a payment is reversed through PayPal or a bank, any Pass on the account ends straight away.

How refunds are paid

Refunds go back through PayPal to the account that paid, in US dollars. PayPal converts at its rate on the day, so the amount in your currency can differ slightly from what you paid.